The fastest way is the Feedback button in the bottom corner of every portal. Click it, choose Bug Report, describe what happened briefly, and send. The app attaches diagnostic detail automatically.
The Feedback button
- Click the round Feedback button (bottom-right corner of any portal).
- Leave Bug Report selected and describe what you were doing, what you expected, and what went wrong.
- Send. It goes straight to our support inbox.
The app automatically attaches: the exact page URL, your name/email/organisation, browser and screen size, timestamp, and any recent errors or failed requests.
There's also a record option — tap it, reproduce the problem while the app captures a screen recording, then stop and send. You can also attach up to three files (up to 10 MB each).
If you can't reach the Feedback button
If the broken thing prevents you from using the widget, use your usual support channel and include:
| Detail | Why it helps |
|---|---|
| What you were trying to do | Points us at the right part of the system |
| What you expected | Shows how the result differs from correct |
| What actually happened | The symptom — error, blank page, wrong number |
| A screenshot | Often faster than a paragraph of description |
| The URL | Points straight at the exact portal and page |
| Roughly when | Lets an engineer match your report to system logs |
| Just you, or your whole team? | Signals account issue vs. something wider |
What happens after you report it
Our engineers use internal troubleshooting runbooks to diagnose the issue using the detail in your report. If something affects many customers at once — a portal is down or unusually slow — we treat it as an incident and prioritise it.
There's no public status page yet. If your whole team suddenly sees the same error, say so in your report — that's a strong signal it's on our side.
Urgent vs. not urgent
- Urgent — you or your customers can't work: flag it as urgent in your description, or contact your usual support channel directly if you can't reach any portal.
- Not urgent — you have a workaround or it's cosmetic: still worth reporting via the Feedback button, no need to chase.
Where to learn more
- Why do I keep getting logged out or stuck in a login loop? — fixes to try yourself before reaching out.