I can't see a page, portal, or tab — how do I get access?

If something is missing, your account hasn't been granted it yet — not a bug. Ask the right person: your organisation admin for things inside ZiplineOS, or a Code Nexas platform admin for the Knowledge Base.

Not sure which applies? KB pages live on the docs site; product surfaces live in the ZiplineOS app.

Where it's hidden	What controls it	Who can fix it
Knowledge Base page or section	Space access — which spaces your account holds	Code Nexas platform admin
ZiplineOS page, tab, or portal	A feature grant tied to your role and plan	Your organisation admin

Missing a Knowledge Base page

The KB shows public docs to everyone, then reveals more based on the spaces your account holds:

Space	Who it's for
public	Anyone, including visitors not signed in.
internal	All signed-in staff of an organisation.
support	Support and customer-success staff.
technical	Engineers and technically-minded staff.

A page is only visible if it's tagged with a space you hold. Missing pages show as "not found" — that's deliberate.

To get access: ask a Code Nexas platform admin to grant you the space. Then sign out and back in.

Missing a product page, tab, or portal

Inside ZiplineOS, surfaces are switched on by feature grants — "is this role, on this plan, allowed to use this feature?" If no, the surface is hidden entirely.

Common reasons:

• Your role doesn't have the grant (a teammate with a different role may see it).
• Your org's plan doesn't include the feature.
• The feature is "dark" — shipped hidden, not yet switched on for your org (e.g. the Financial tab on a Contact is off until explicitly enabled).
• No licence for that portal — your org needs a subscription and your account needs a seat.

To get access: start with your organisation admin. Enabling dark features or adjusting grants requires Code Nexas staff in the Kernel (Admin Portal) — your org admin can loop them in.